Happy Family

Guarantee (We want to provide you the best experience ever!)

Our #1 goal is to do our job right. So, we offer you our guarantee. If you are not satisfied with our services for any reason, notify us within 24 hours of service and we will:

  1. Give a complimentary re-cleaning service up to 1 hour (35 minutes with 2 staff) to correct areas not satisfactorily cleaned
  2. And if this is not possible, we will give you a $35 credit toward your next service

Quality control (We take care of your home like it is our own!)

Occasionally a survey will be provided and/or our managers will conduct random on site quality checks. Not only does this insure our quality of service remains first rate, but also helps provide better informed performance reviews for our employees and helps our employees qualify for the Super Team Quarterly Award.

Referral credit (You can earn free service!)

Tell your friends to join our family! Any client can receive a $50.00 credit toward their service for referring another client. Credit will be applied after the new client has utilized our service for 3 consecutive visits.

Service agreement (So we are all on the same page!)

(The Cleaning Affair reserves the right to change the Service Agreement as needed)

Rates/Service Fees:

  • The Cleaning Affair reserves the right to evaluate rates at any time
  • Client agrees to pay at the time of service, unless other arrangements have been made
  • A $5 billing fee will be applied if payment is not received at the time of service, unless other arrangements have been made
  • A 10% finance charge will be added to unpaid balances over 30 days
  • A $35 lockout fee will be applied, should we arrive for a scheduled service and are unable to access the home
  • Client will be billed an additional $25.00 per check for NSF (Non Sufficient Funds)
  • A $5.00 service fee will be added to all payments made via Paypal (checks, cash, Bank Bill Pay options are free of charge)
  • When skipping a weekly service your next service will be billed at the bi-weekly rate, then resume again on weekly service
  • When skipping a bi-weekly service, your next service will be billed at the monthly rate, then resume again on bi-weekly service
  • When skipping a monthly service, your next service will be billed at the quarterly rate, then resume again on the monthly service

Scheduling / Changes:

  • There is a standard 1- hour window (either prior to or directly following) your schedule appointment, in which a Team may arrive
  • A minimum of 36-hours notice is required for any changes or cancellations (36-hour prior to the beginning of the work day: 9:00am)
  • If client needs to change a cleaning day or time, we must be notified with a phone call or email
  • Client will be charged 55% of cleaning fee if canceling is less than 48-hours notice
  • Rescheduling fee to the following days are: Monday $20, Tuesday, $25, Wednesday, $35, Thursday $45, Friday $55
  • The Cleaning Affair may cancel a service at any time for any reason
  • For the safety of our employees, The Cleaning Affair reserves the right to close our office at any time, due to severe weather

Damages:

  • We make every effort not to break items. Identical replacement is always attempted but not guaranteed
  • Please notify The Cleaning Affair within 48 hours of service if damage is discovered
  • Although The Cleaning Affair takes caution when using any cleaning products The Cleaning Affair is not responsible for damages caused by cleaning products/equipment provided by the customer
  • The Cleaning Affair will not be held accountable for damages caused by faulty equipment/appliances owned by the client
  • The Cleaning Affair is not responsible for damage due to faulty and/or improper installation of any item such as light fixtures or pictures, all surfaces (unsealed marble, granite, etc.) are assumed sealed and ready to clean without causing harm
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